1. Scope
These terms apply to all services provided by studio itka (Miriam Olszewski, Hintere Püntacherstrasse 8, 8712 Stäfa) to clients. If a signed contract or quote contains different terms, those take precedence. The client’s own general terms do not apply.

2. Quotes and agreement
A quote describes the scope, deliverables and fees. A contract is formed when the quote is accepted in writing (email is sufficient) or when work begins at the client’s request. Work outside the agreed scope is quoted separately.

3. Fees and payment
Unless agreed otherwise, 30% is due on order and 70% on project completion. Work begins once the deposit is received. Invoices are payable within 30 days net. Late payment incurs interest of 5% p.a. and a CHF 20 fee per reminder. Final files may be withheld until payment is complete. All prices are in CHF. studio itka is exempt from VAT under Art. 10 para. 2 MWSTG.

4. Revisions and acceptance
The number of included revision rounds is stated in the quote. Additional rounds are billed at the rate stated in the quote. Final deliverables are considered accepted unless the client reports defects in writing within 10 working days of delivery.

5. Not included
Unless stated in the quote: printing costs, copywriting, translations, photography, editable working files (logo files are always included), and licences for third-party fonts or images. The client will be informed in advance if third-party licences are needed.

6. Expenses
Travel, materials, printing, venue and other third-party costs are billed separately, after prior agreement and against receipts.

7. Client responsibilities
The client provides all necessary information, materials and access, names a contact person, and gives feedback and approvals within 48 hours of receiving a draft unless another timeframe is agreed. Delays on the client’s side shift deadlines accordingly. The client confirms that all supplied content is free of third-party rights.

8. Communication
Project-relevant communication takes place by email, so that decisions and approvals are documented. Please don’t use instant messaging for approvals or feedback.

9. Confidentiality and data
Both parties treat confidential information as confidential and use it only for the project. Client contact details are not used for newsletters or marketing unless separately agreed. I may keep project documents for statutory retention periods (up to 10 years, Art. 958f CO) and for archiving and portfolio purposes. See the Privacy Policy for details.

10. Rights of use
On full payment, the usage and exploitation rights to the final deliverables pass to the client. Authorship stays with studio itka as far as legally permitted. Unselected concepts, generic know-how and templates remain mine. I may show finished work in my portfolio, website and social media after project completion unless agreed otherwise in writing or confidentiality has been agreed. Trademark searches and registrations are the client’s responsibility. Where AI tools are used, I will say so on request, and copyright protection cannot be guaranteed for purely AI-generated elements.

11. Liability
The client is responsible for reviewing all designs, texts and data before printing or publication. I am liable only for direct damage caused by intent or gross negligence. To the extent legally permitted, liability for indirect damage, consequential loss and loss of profit is excluded, and total liability is limited to the fee for the respective project. I do not check designs against existing trademarks.

12. Cancellation
If the client cancels before completion, work done to that point and costs already incurred are billed. Cancellations must be in writing.

13. Governing law and jurisdiction
Swiss law applies. Place of jurisdiction is Stäfa, Switzerland, subject to mandatory consumer jurisdiction rules.

14. Final provisions
Amendments require written form (email is sufficient if sender and content are clear). If any provision is invalid, the rest remains valid.

Last updated: 19.10.2026